The public management dashboard contains aggregate performance information only. Guest identities, contact details, notes and payment evidence are available only inside the protected staff workspace.
Staff workspaceCONCIERGE OPERATIONS
Privacy notice
How personal information is handled in the Eko Hotels Concierge Operations app.
Who controls the information
Eko Hotels & Suites is responsible for personal information processed through this concierge operations app.
Information collected
Guest names, phone numbers, email addresses, service history, country, payment method, transaction value, notes and receipt evidence may be recorded.
Why it is used
Information is used to deliver requested concierge services, maintain accurate transaction records, resolve enquiries, reconcile payments and support authorised hotel operations.
Who may access it
Access is limited to approved concierge personnel and authorised administrators. Staff actions are attributed to the authenticated account and named shift operator.
Retention and security
Operational records are retained only for the approved business and legal period. Access controls, audit records and private receipt storage are used to protect the information.
Your choices and rights
Guests may request access, correction or appropriate handling of their personal information through the approved Eko Hotels management or privacy channel.
REPORT A CONCERN
Suspected loss or unauthorised disclosure
Staff must report any suspected unauthorised access, disclosure, loss or misuse immediately through Eko Hotels management. Do not copy confidential records to personal devices or public storage.
This operational notice should be read together with Eko Hotels & Suites’ approved corporate privacy policies and applicable Nigerian data-protection requirements.